FAQ / Useful Info

Where are you?


604 Alston House, White Cross Business Park, LA1 4XQ.
Full details including Photographs, Google map, directions and parking information are available on my Location page.

When are you available?

Schedule


My usual schedule for treatment appointments, with occasional variation:

Mondays: 10am or 12pm - 7.30pm (alternating weeks)
Tuesdays: 10am - 5.30pm
Wednesdays: no appointments
Thursdays: 10am - 7.30pm fortnightly (when not working Saturday)
Fridays: 10am - 7.30pm
Saturdays: 1pm - 6pm fortnightly.
Sundays: closed


How Do I Book?


Please email Holistyx@gmail.com to be sent information including on how to book and a link to my booking service. Or you may use the contact form in the sidebar if you are on a desktop computer.

What types of payments do you accept?


For New Clients
 - Card Payment through Stripe for deposit or full fee.
- Where a deposit has been paid, rest of fee also by Stripe, or by cash.

For Returning Clients
- Card Payment through Stripe
- Cash
- Direct bank transfer

  For Gift Vouchers
You may pay by Stripe, cash, cheque, Bank Transfer or Paypal.

Is there anything I should mention when contacting you for an appointment? Are you ever unable to take a client?


If you have a medical condition, take prescribed medication, are pregnant, have had an accident or injury within the last couple of years, or have anything else which you are concerned may mean you will not be able to receive treatment, or that may affect your treatment...
PLEASE MENTION WHEN INQUIRING ABOUT AN APPOINTMENT.

I can make sure it is appropriate for me to see you, and avoid the possibility of you filling in all my online forms and booking an appointment only for me to have to contact you to say I cannot treat you, or that I need you to speak to your medical provider first before I can do so. 


What does the consultation involve...

...on a first visit?


 
I will:
  • check through a list of medical conditions with you.
  • ask you what your reasons are for coming for treatment, and discuss what your preferences are for the session eg any problem areas you might like focused on, how hot you would like your Hot Stones, what aromas you like or don't like for Aromatherapy, whether you prefer light touch or deep pressure, and any particular benefits you would like from your session.  
  • ensure that the treatment you have booked is appropriate.
  • make sure you know what to expect from the session so you can feel comfortable and relaxed
  • ensure you understand all the infection control measures and clarify any areas of uncertainty or concern.
  • advise you how you may feel afterwards and give some 'aftercare' tips to help you get the most benefit from the treatment.

...on a second visit and subsequent sessions?


On all subsequent sessions I will check if there has been any change to your medical condition or medications, if you've had any medical or healthcare treatments, test results, etc since your last session, how you felt in the day or so after your last session, how you have been since, how you are feeling now, and what you want / need from the session. 

 On a second visit, or sometimes at the point at which you have told me that you intend to be a regular client, I may ask your permission to take a little time to learn more about you and your lifestyle - for example about your family, what work or other activities you do, what you eat and drink, exercise, sleep patterns, stress levels. 

This not only helps me suggest the most appropriate treatment programme for you, but when appropriate, I may give relevant advice or suggestions about self care. I can also support you in any changes you decide to make to improve your health and wellbeing, by being someone to check in with regularly about your progress.

Private Health Insurance - are your sessions covered? 


Insurance policies may vary, please confirm eligibility with your insurance provider before treatment. I am happy to provide information e.g. about my qualifications, and Professional Association membership if required.

Are You a Member of a Professional Association?


No, I am no longer a member of any professional association. I have been in the past, you can see some of that history on blog posts tagged Professional Associations and also a summary on the About Ceri: About Holistyx page. 

Do you still have stuff about Covid measures like masks because you haven't updated your website, and your emails, and your booking forms, and the posters on your door?


No, I really mean it. 


More Questions? 


I answer some more frequently asked questions on my About Ceri: About Holistyx page, as follows:

What motivates you and keeps you enjoying your work?
Why did you become a Holistic Therapist?
How long have you been a therapist? Where did you train? Where are you based?
Why 'Holistyx'?
What did you do before this?
and more detail in answer to - what Professional Associations and Business Groups are you a member of?

I have a question not covered here - can I contact you?


Absolutely. 

 Tel: 07888 692803   
Email: Holistyx@gmail.com



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