Thursday, 26 April 2018

On a mobile? Click on the little arrow to the right of 'Holistyx Blog - Updates' above to see the menu and navigate to other pages.

Wednesday, 25 April 2018

Changes: Appointments Maximum 2 Months Ahead; No New Clients For Now.

For a long time I have been available for appointments 2-3 months ahead, and fully booked for 5-7 weeks. However I have been getting fully booked increasingly far ahead - now I am fully booked for 9 weeks. I only have 2 appointments available, the last week of June. This has been causing issues for myself and my clients. 

The Rationale - Why the Change? 

For Myself

I feel one of the advantages of being self-employed is that you are able to have flexibility with your working hours. You may work really long days sometimes, but then be able to take a day or an evening off. However, increasingly, both for work and non work related events, I find out about things I would really like to do with much less than the 2 to 3 months notice I would need to adapt my schedule. Ie I have already booked appointments in. I am not prepared to mess people about by asking if we can try to reschedule. So I miss out on things and get a bit frustrated.  

For Clients

Some clients do like to book as far ahead as possible. But most of my clients liked how things used to work before I got so busy - being able to book the next appointment at each appointment. They have adapted to booking 2 or 3 or even 4 ahead because otherwise they risk not being able to get in when they want to get in. Some find it very difficult that I have so little flexibility now - ie nothing available for a long time. For example, some work varying shifts, and don't know their availability that far ahead. Others would prefer to be able to arrange an appointment when they get a pain flare up. 

I have been suggesting to people with the old system - contact me at the beginning of the month, when the full month after next became available. Ie, to people now, I would normally be saying, get back to me on the 1st of May, and all of July will be available to book. But, very few people ever do that - its just one more thing to remember to do in busy lives I think! 

So what happens is - those who see me at the beginning of the month tend to find it easier to book in. But when people see me nearer the end of the month, they find I have very limited appointments available and sometimes nothing to suit them. 

I do have a text list for appointments that come up at short notice (ie if I get a cancellation). However there are now 77 people on that list (!) and spaces usually get taken within less than a minute of my text, by people who are very quick to see their texts and reply, leaving others disappointed. 

The New System

Old system - all of July would become available on the 1st May, a full 3 months.

New system - from Wednesday 2nd May (I am off work on Tuesday 1st May) I am only going to book up to 2 calendar months ahead, on a rolling basis. July will become available one day at a time, so I am always only bookable 2 calendar months ahead. Ie, on 2nd May, 2nd July will be available. On the 3rd May, the 3rd July will be bookable, and so on.  

No New Clients for Now

While I transition into this new system and see if it works ok ..

I will not be taking any new clients.
I will not be adding anyone on to my text list for short notice appointments.
I will not be selling any gift vouchers. 

This is to prioritise my longstanding and regular clients.

Exceptions to the no new clients rule:
 - people who are already on my text list for short notice appointments, even though they haven't been to see me yet
- people who have already received a gift voucher
- new clients who I have already booked in to April, May or June.

I will review both the new system and whether or not to open again to new clients at the end of May.

Thanks to all the clients I have talked this through with so far over the last week or so. 
Its been really helpful, and reassuring that everyone has been supportive.

Answers to Client Questions:

I emailed out about this today and got some helpful questions back. So here are some clarifications:

I am hoping that once things settle down, most people that come regularly and once a month or more, and who wish to do it that way, will be able to book appointments when they see me.

For those who are concerned about getting an appointment in, and will be contacting me to book:

  • I always note as best as I can the order in which people contacted me, and reply accordingly. Yes, it is first come, first served.
  • Please do not email me at 1 minute past midnight to be first in the queue for a particular days appointments! I don't want people sending me work messages at midnight, and I don't want anyone feeling like they have to stay up in order to do so! So, from 7.30am please. Though, to avoid having over a 12 hour day (Mondays and Thursdays I often don't leave work till 9pm) I am unlikely to reply until 9am.
  • Enquiries sent on Sunday, on a Saturday when I am not working, or later in the day on a Saturday when I am working but do not have time to reply, will be dealt with first thing on Monday - ie around 9am.
  • Text is always the best way to get me, emails don't always come through to my phone immediately. 

Friday, 15 December 2017

🎄Gift vouchers for Christmas🎅🎁

Please pay and give me details required by 3pm on Wednesday 20th December in order for the person you are sending it to, to receive it in the post by Christmas Day. ✉

They receive a voucher, full info on my services and treatment options, my schedule, and advice and information about what to be aware of before, during and after a massage or Reflexology.

Appointments will not be available immediately. I am currently fully booked till February and a 5-7 week wait is usual. However, vouchers are valid for 4 months. Also, if you give me the recipients phone number or email address, if they haven't contacted me after a month I will contact them to remind them to book in.

Sessions include consultation and treatment time.

Easy pay option now available through PayPal Me includes £2 to cover transaction fees.

Contact me if you would prefer a different method of payment.

To pay now on PayPal click the appropriate link:

For a 45 min session (eg back massage) £32.  PayPal.Me/CeriTurner/32

For an hour (eg Indian head massage or extended back massage) £40.

For an hour and a 1/4 (eg Reflexology)
£48. PayPal.Me/CeriTurner/48

For an hour and a half (eg full body massage) £56. PayPal.Me/CeriTurner/56

Then, email me on or Messenger /FB message me please to let me know:

Your full name:

The name of the recipient - the person the gift is for:

The name and address to post the voucher to (whether that be your own or that of the recipient):

Their contact phone number or email address:

Any message you would like to me to include:

🎄Thanks! 🎅

Wednesday, 9 August 2017

New Prices From 1st Oct 2017

I usually raise my prices each year on the 1st January. It was suggested to me recently that this is a terrible time to put prices up. Many people have spent a lot of money on presents, and on celebrating Christmas, New Year and/or other Festivities and are going into the coldest time of year low on funds.

So I am changing when I put my prices up, to the 1st of October.

My new prices will be:

As previously, the same prices will apply based on the length of the session (including consultation and treatment) regardless of what treatment option you choose.

Thursday, 20 April 2017

Re-decorated Therapy Room

I am very excited to share with you, photographs and video of my newly redecorated therapy room. :)

Redecoration thanks to my landlord Rev Phil Hudd who hosts Holistyx in his home, the vicarage at 1 East Road, Lancaster LA1 3EE.

Photography and Video by my partner, Chris Up Front.

​I really hope everyone likes the new look. So far, I am very happy to say, I have had lots of positive reactions and feedback.  :)

Wednesday, 14 December 2016

Gift Vouchers

Gift vouchers are available. 

3/4 hour voucher = £28

1 hour voucher = £35​

hour and a 1/4 voucher = £43​

hour and a half ​ voucher = £50​

Gift vouchers were previously valid for 12 weeks (just under 3 months). This hasn't felt long enough for a while now, as I am usually fully booked for 5-6 weeks and for Saturdays or evenings its often longer. So they are now valid for 4 months.

​​If you w​ould like a gift voucher ​please ​get in touch. Its easiest for me by email - that way as I send you some questions and you can type in the answers. Or if you prefer you can phone me on 07888 692803. We can arrange payment by cash, cheque, PayPal, or direct bank transfer.

To guarantee arrival for Christmas ​(or Hannakah) ​through the post, please contact me ASAP and at the latest by next Monday 19th Dec

What you get:

- the voucher, valid for 4 months, with issue date and expiry date completed.

- A compliments slip with my schedule and a 'to' and 'from'. This may also be personalised with an added message from you if you wish.

- a leaflet with information about the range of services and options available and their different benefits.

- a leaflet with Advice and Care Information for Before, During and After Massage, and where appropriate, a leaflet with Advice and Care Information for Before, During and After Reflexology.

- A 'reminder' service - if I haven't been contacted to book in within 1 month, I contact the recipient myself.

Wednesday, 23 November 2016

Going Towards 2017... New Prices

I am fully booked up to the end of this year, and I am booking into January. From the 5th of December I will start taking bookings for February. So, I decided rather than wait till Jan 1st to put my new year prices here on my website, it would make more sense to do it now as that is the price that anyone booking me from now on will be paying. So all prices on my website are now 2017 prices.

(NB if there is a cancellation and you get an appointment in 2016, you will of course be charged 2016 prices.)

Tuesday, 1 November 2016

A Parting Gift from my Loyalty Card Scheme

In July I decided to stop using loyalty cards. At that point I stopped giving out loyalty cards to new clients. I didn't want to suddenly take it away when people were expecting and looking forward to an upcoming discounted or free session, so I emailed my mailing list and gave 3 months notice. That 3 months is now up! No more stamps will be given.

I am giving you another 2 months to use the stamps you already have on your card - to the end of this year. To be as fair and as simple as possible, each stamp now has a value of 5%. Any remaining stamps on your card will be traded in at the value of 5% off per stamp at your next session with me.

In most cases this increases the value of the stamps on your card. Eg if you have 8 stamps, which were worth 25% off, that is now 8 x 5% =40% off. 12 stamps, which were worth half price, are now 12 x 5% = 60% off. A bit of a parting gift from my loyalty scheme.

Wednesday, 23 March 2016

When Is Your Next Available Appointment?

I am usually fully booked up to around 5-7 weeks in advance. Book well in advance to avoid disappointment, particularly for those who need evening or weekend appointments. If you are only looking for a same day or next day appointment, this is highly unlikely to be available.

Please also see Short Notice Appointments: If you get a cancellation will you let me know? 

How Far Ahead Can I Book You?

Over the last year or so, I have been taking bookings up to a maximum of 3 calendar months ahead. I've decided to rein that in a bit.

From 1st April, I will open up my diary for bookings for the month of June.
From 1st May, I will open up my diary for bookings for the month of July.

So at the beginning of each month you can schedule 3 full months ahead with me. But then as we go through each month, it will just be to the end of that month + two months.

Not having my schedule fixed so far in advance will allow me a little more flexibility as opportunities come along. It will be fairer for those clients who don't know their schedule or when they want to come so far ahead. Plus it should reduce the amount of rescheduling needed as peoples plans change.

I hope this will work out better for most of us.

Thursday, 10 March 2016

Short Notice Appointments: When You Get a Cancellation - Will You Let Me Know?

Due to people needing to cancel or reschedule, appointments are occasionally available at short notice. I keep a waiting list of people who have asked to be informed if something comes up. Do let me know if you would like to be added to it, and by all means any brief notes to add on which days and times you would, or would not, be interested in. Even though there are often several people on the list, as they all have different availability it is still worthwhile to be added if you are interested in short notice appointments.